At q588, protecting the personal information of our players across Pakistan is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect when you use q588.app, how we use it, who we share it with, and what rights you hold over your own information.
Six core commitments that underpin q588's approach to your personal information.
All personal data held by q588 is stored behind 256-bit SSL encryption. Your q588 account credentials, transaction records, and identity documents are protected at rest and in transit at all times.
q588 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely to operate your account, process payments, and comply with our licensing obligations.
Data collected by q588 is used only for the purpose for which it was collected. We do not repurpose your information without your knowledge, and we make it easy to update your marketing preferences at any time.
Your JazzCash, EasyPaisa, and bank account details shared with q588 for PKR transactions are handled by licensed payment processors and are never stored in plain text on q588's servers.
q588 publishes a full list of third-party processors and game providers with whom your data may be shared within this policy. We believe you deserve to know exactly who handles your information.
q588 honours your rights to access, correct, delete, and port your personal data. Submit a data request at any time via q588's 24/7 live chat and we will respond within the timeframe required by applicable law.
This Privacy Policy ("Policy") describes how q588 ("q588", "we", "us", "our"), the operator of the online gaming platform at q588.app, collects, uses, stores, shares, and protects the personal information of players and visitors ("you", "your") who access our platform, whether via desktop, mobile browser, or any related q588 service.
q588 is committed to handling personal data responsibly and in compliance with applicable data protection laws, including the obligations imposed by our international gaming licence. This Policy is written in plain English and is intended to be read and understood by players across Pakistan — from Karachi and Lahore to Faisalabad and Islamabad.
By registering a q588 account, making a deposit, or continuing to use q588.app, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.
q588 collects personal data from you in the following ways and categories:
2.1 Information You Provide Directly
2.2 Information Collected Automatically
2.3 Information from Third Parties
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, DOB, CNIC number | You / KYC provider |
| Contact Data | Email, mobile number | You |
| Financial Data | JazzCash/EasyPaisa ID, bank details | You / Payment processor |
| Technical Data | IP address, device ID, browser | Automatic collection |
| Usage Data | Games played, bets, session time | Automatic collection |
| Communications Data | Live chat logs, support emails | You |
q588 uses the personal data described in Section 2 for the following specific purposes:
q588 processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:
q588 does not sell your personal data. We share your information only with trusted third parties where it is necessary for the operation of the q588 platform or where we are legally required to do so. The categories of recipients are as follows:
All third parties with whom q588 shares personal data are contractually required to handle that data securely, to use it only for the specified purpose, and not to disclose it to any further parties without q588's authorisation.
q588.app uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device when you visit q588.app. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair or prevent access to core q588 platform features, including login and payment processing.
q588 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Policy and to comply with our legal and regulatory obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Gaming licence obligation |
| Transaction records (PKR deposits/withdrawals) | 7 years from transaction date | AML / financial record-keeping |
| KYC identity documents | 5 years after account closure | Regulatory compliance |
| Customer support communications | 3 years from last interaction | Dispute resolution |
| Marketing consent records | Until consent withdrawn + 2 years | Compliance evidence |
| Self-exclusion records | Minimum 7 years | Responsible gaming obligations |
Following the expiry of the applicable retention period, q588 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual.
q588 operates under an international gaming licence, and some of the third-party providers with whom we share data — including game studios, KYC providers, and cloud infrastructure partners — may be located outside Pakistan. Where personal data is transferred to countries that may not provide an equivalent level of data protection to that applicable in Pakistan, q588 ensures that appropriate safeguards are in place, including:
If you would like further information about the safeguards q588 applies to international data transfers, please contact our support team via live chat at q588.app.
q588 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
As a q588 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact q588 support via live chat or email at [email protected].
Request a copy of all personal data q588 holds about you. We will respond within 30 days of receiving your verified request.
Ask us to correct any inaccurate or incomplete personal data held in your q588 account. You can also update most contact details directly in your account settings.
Request deletion of your personal data where we no longer have a legal basis to retain it. Note that regulatory retention obligations may mean some data cannot be deleted immediately.
Ask q588 to restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
Receive a structured, machine-readable copy of the personal data you provided to q588, for transfer to another service provider where technically feasible.
Object to the processing of your data on grounds of legitimate interests, including direct marketing. Upon a valid objection to marketing, q588 will cease that processing immediately.
q588 will acknowledge all data rights requests within 48 hours and provide a substantive response within 30 calendar days. Where a request is particularly complex, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
q588 is a real-money gaming platform strictly intended for adults aged 21 years and above. q588 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as a mandatory step during the q588 registration process, and accounts where underage access is confirmed will be suspended immediately.
If you are a parent or guardian and believe that a person under 21 in your care has registered a q588 account or provided personal information to q588.app, please contact us immediately via live chat so that we can investigate and take appropriate action, including deletion of the relevant personal data and closure of the account.
With your consent, q588 may send you promotional communications by email or SMS, including information about new games, PSL cricket betting markets, bonus offers, and platform updates. You are under no obligation to consent to marketing as a condition of registering a q588 account.
You may withdraw your marketing consent and opt out of all q588 promotional communications at any time by:
Opt-out requests are processed within 5 business days. Please note that even after opting out of marketing, q588 will continue to send you transactional and account-related communications — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for the operation of your account.
q588.app may contain links to third-party websites or services — for example, links to game providers' support pages or payment method help centres. This Privacy Policy applies only to the q588.app platform operated by q588. We are not responsible for the privacy practices of any third-party websites linked to or from q588.app.
We encourage you to read the privacy policy of every website you visit. The inclusion of a link on q588.app does not constitute an endorsement of the linked website's privacy practices by q588.
q588 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify you by email to your registered q588 address or via an in-platform notification displayed upon your next login to q588.app. The "Effective Date" at the top of this page will be updated to reflect the date the revised Policy comes into force.
Your continued use of q588.app after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how q588 handles your personal information.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related complaint, please contact q588 through the following channels:
q588 will acknowledge privacy complaints within 48 hours and aim to resolve them within 14 calendar days. If you are not satisfied with q588's response to your complaint, you may escalate the matter to the relevant data protection authority or the dispute resolution body designated under q588's gaming licence.
Now that you know how q588 protects your information, join thousands of Pakistani players enjoying cricket betting, live casino, and slots — all in PKR, all in one secure place. Must be 21 or older to register.
🔞 21+ only. Please gamble responsibly. q588 supports responsible gaming.